At Lake Taupo Motor Inn (referred to as “we”, “us”, or “our”), we are committed to protecting your privacy in accordance with the Privacy Act 2020 of New Zealand. This policy explains how we collect, use, disclose, and protect your personal information when you interact with us—whether in person, through our website, or when you book accommodation or services.

1. 

What Information We Collect

We may collect the following personal information from you:

  • Full name
  • Contact details (e.g., phone number, email address, mailing address)
  • Payment details (e.g., credit card information)
  • Identification documents (e.g., passport or driver’s license, if required)
  • Booking and stay details
  • Vehicle registration number (if using on-site parking)
  • Any additional information you voluntarily provide (e.g., special requests or preferences)

2. 

How We Collect Your Information

We collect personal information when you:

  • Make a booking (online, by phone, or in person)
  • Check in or check out
  • Contact us with an enquiry
  • Use our website or Wi-Fi services
  • Participate in promotions, surveys, or loyalty programmes

3. 

Why We Collect Your Information

We collect personal information to:

  • Process and manage your booking
  • Provide you with a safe and personalised experience
  • Communicate with you about your stay or future offers (with your consent)
  • Meet legal obligations (e.g., health and safety or law enforcement requirements)
  • Improve our services

4. 

How We Store and Protect Your Information

Your personal information is stored securely in electronic and/or paper form. We use reasonable safeguards, including password protection, firewalls, and secure databases, to protect your data from unauthorised access, use, or disclosure.

5. 

Disclosure of Information

We do not sell or rent your personal information. We may share your data with:

  • Third-party service providers (e.g., booking platforms or payment processors)
  • Law enforcement or government authorities, when required by law
  • Our accountants, auditors, or legal advisors (under confidentiality)

All third parties are required to handle your information securely and in accordance with this policy.

6. 

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of your information if it is incorrect
  • Withdraw your consent to use your information (where applicable)

To make a request, please contact us using the details below.

7. 

Cookies and Online Tracking

If you use our website, we may collect non-personally identifiable information through cookies and analytics tools to improve your online experience. You can adjust your browser settings to refuse cookies if you prefer.

8. 

Contact Us

If you have any questions about this policy or wish to access or update your personal information, please contact:

Lake Taupo Motor Inn
Phone +64 073785401
Email info@laketaupomotorinn.co.nz